Privacy Policy
Last Updated: December 19, 2024
Privacy Policies
Our main motive is to care for the privacy of our unique clients.
1. Introduction
This Privacy Policy explains how Match & Help ("we," "our," or "us") collects, uses, shares, and protects your personal information in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.
2. Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Profile photo
- Registration type (Volunteer or End User)
Usage Information
- Device information
- Location data (only when manually selected for service requests)
- App usage statistics
- IP addresses
Service-Related Information
- Service requests
- In-app messages between users and volunteers
- User feedback and ratings
3.1 How We Use Your Information
- Create and manage your account
- Process service requests
- Enable communication between users and volunteers
- Facilitate location selection for service requests
- Provide customer support
3.2 Additional Uses
- Improve our services
- Maintain app security
- Generate anonymous usage statistics
- Send important service updates
4. Data Protection
- Secure data storage
- Access controls
- Regular security updates
- Staff training on data protection
5. Information Sharing
- Other users only as necessary for service delivery (e.g., location for service requests)
- Service providers who help us operate our app
- Law enforcement when legally required
6. Your Rights
- Access your personal data
- Request corrections to your data
- Delete your account
- Withdraw consent for data processing
- File complaints about data handling
7. Data Storage
- We keep your account data while your account is active
- Deleted accounts are removed from our system within 30 days
- Message history is retained for 6 months
8. App Permissions
- Camera (for profile photos)
- Photo Library (for profile photos)
- Location (for service request location selection)
9. Policy Updates
- We will notify you of any significant changes to this policy
- Updates will be posted in the app
- Continued use of the app after changes implies acceptance
10. Contact Us
- Email: info@match-help.com
- Address: Hong Kong
11. Language
This Privacy Policy is provided in both English and Traditional Chinese. In case of any discrepancy between the two versions, the English version shall prevail.